Any product purchased from Phatyma Khan e-store cannot be exchanged or returned under normal circumstances. In the rare scenario where a faulty, damaged or incomplete item is delivered, you may always contact our customer service, within 24 hours of receiving your order, who will facilitate you with an Online Store Credit option (minus shipping costs) of the same value, which then can be used to purchase another item. Please note that no customer request will be entertained after 24 hours of receipt of order by customer.
Please contact our customer care by emailing at firstname.lastname@example.org. Once received, the customer care team will get back to you within 24 hours. Please pack your parcel and send it back to us at:
Shop 2 Zamzamma Commercial Lane 8
Main Zamzamma Road,
DHA Phase 5, Karachi
Please note that your order can only be cancelled within 24 hours of purchase. The full amount will be credited to the original method of payment. After 24 hours no refunds are offered.
ONLINE STORE CREDIT
Online Store Credit is created by the customer care team which is used to shop anything of the same value from the e-store. It is of the same value of the product that is being returned minus the shipping cost.
Online Store Credit is valid for 30 days after its generation.
There is no exchange policy as per customer's liking or disliking of the product since all outfits are made to order for our esteemed customers.