Frequently Asked Questions

How Much time it takes to deliver in USA?

It Normally takes 2-3 weeks to receive the order at your door steps however incase of formal and custom measurements it can maximum take upto  3-4 weeks to deliver at your door step.

 

How do I make a purchase?

Shopping at PHATYMA KHAN is easy: Use the e-store link to find what you like. Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page. Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page. You can add or remove any items before checking out. Click on 'PROCEED TO PURCHASE' to complete your order.

 

Does PHATYMA KHAN ship to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.


Is my package insured and do I need to sign for my order?

All your purchases are insured against theft and accidental damage whilst in transit from PHATYMA KHAN to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

There is a fault with the product. What do I do? 

In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product.